Error message: “Unable to get CBT status of the VM”

I am trying to backup an ESXi server but I keep receiving the error "Failed to perform pre-backup steps :: CBT not enabled.I followed the steps in the article below but it did not resolve my issue.

http://kb.vmware.com/selfservice/micr...

I found the above vmware KB while looking at the Vembu forums.

https://www.vembu.com/community/quest...

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