checking/escalating the VM Res...

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checking/escalating the VM Restore Failures with out direct access to the problematic machine

Hi,

We are trying to restore a VMware backup in our data center and the restore proces fails to restore the whole data in bootable format. We are in a situation were we cannot provide direct access to the problematic client machine as the machine is deployed in our data center and as per our security policies the external access of machine is fully restricted. Please give us some guidance how to proceed with this restore case

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asked 2015-07-30 15:20:50 -0500

abraham
11 ●1 ●3

updated 2015-10-08 10:01:48 -0500

Gopal
1 ●1 ●1

1 reply

Re: checking/escalating the VM Restore Failures with out direct access to the problematic machine

by emmanuel

Hi abraham,

In order to know the exact cause of the VM machine restore failure, go to the backup data storage location of the particular backup job and find the log file which will have the information of restore failures. By default the log file will be stored in the location "<backup_location>\1\ClientName\BackupName\log\Backup_Name.log" at your VembuBDR backup server machine.

Once you got the above mentioned log file, Kindly contact the Vembu technical support with the log file and the screen shot of the error message from the restore report page. We will check the provide information and will assist you on the restore process. You can contact our technical Support team at vembu-support@vembu.com or 1-844-312-5773(US) and +44-203-793-8668(UK).