Hyper-V: Cannot run Backup

Hello,

I'm using vembu Free Edition, installed on the Hyper-V 2019 and is backing up 3 VM to an external Drive. This worked fine until I had to delete the backup sets. I was trying to start a new full backup from the Job list "Run Now" which failed stating "Currently, your backup server is running in Free Edition mode. So, you can't configure/schedule the backup job from VembuAgent. Please purchase Enterprise Edition to enable this feature." I was doing this before without any problems. Whats the cause of this. Do I have to delete the whole job and create anew?

edit retag flag offensive close merge delete

asked 2021-07-24 03:01:48 -0500

h.wolfgruber
1 ●5 ●8 ●8

updated 2021-07-24 10:45:45 -0500

3 replies

Re: Hyper-V: Cannot run Backup

by Nivas

Kindly open a support ticket by dropping an email to vembu-support@vembu.com. One of our support engineers will get in touch with you and resolve the issue at the earliest.

edit flag offensive delete

answered 2021-07-26 02:00:06 -0500

Nivas
321 ●2 ●3

Re: Hyper-V: Cannot run Backup

by h.wolfgruber

Hi Nivas,

I'm using the free Edition, AFAIK I'm not entitled to claim support of your engineers. That's why I post it here.

Regards, Hermann

edit flag offensive delete

answered 2021-07-27 12:52:04 -0500

h.wolfgruber
1 ●5 ●8 ●8

Re: Hyper-V: Cannot run Backup

by Nivas

Support is usually provided to free edition users via our community forum. However, in some cases, we need to analyze the root cause of the issue to assist in a better way.

We've opened a support ticket for you to analyze the root cause of the issue. One of our support engineers will get in touch with you and resolve the issue at the earliest.