Backups Stopped After Switchin...

Backups Stopped After Switching to Free Edition

Vembu-NetworkBackup

The online portal shows that I'm using the Free Edition under Server Info but my 10 users I had using O365 backups stopped working.

I recreated the Azure registration following the link below and it looks like it's connecting but still not backing up. https://vembu-docs.s3.amazonaws.com/d...

I also followed the steps to switch to the Free Edition. https://www.vembu.com/support/knowled...

I even reinstalled Vembu and restarted my server but no luck. I have a feeling my edition didn't properly switch to the Free Edition.

Hope someone can help.

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asked 2020-07-05 09:07:49 -0500

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1 reply

Re: Backups Stopped After Switching to Free Edition

by sreeramya

After switching your Vembu BDR Backup Server to Free edition, perform license check by navigating to Management > License and click on Run License Check. Try running the office 365 backup jobs after performing the license check.

If you face the same issue again, kindly send the ‘Log’folder of Office 365 as a ZIP file to vembu-support@vembu.com for further analysis. One of our support engineers will analyze the log files and get back to you.

You can find the ‘Log‘ folder of Office 365 at < Installation Location >\Vembu\VembuOffice365Agent\log

For example: C:\Program files\Vembu\VembuOffice365Agent\log