Restores failing

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Hi,

we are just testing Vembu restores and when we try a file level or live recovery to ESXi server they both fail, the errors give are below:

File level The supplied user buffer is not valid for the requested operation

Live Recovery Restored VM handle not found

anyone ever had this before?

it.supportB605
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1 reply

by Nivas

The above errors will come due to any one of the following reasons:

The configuration file of the backup VM might be corrupted.
vSphere object (i.e.Resource pool) mismatch between source & destination ESXi server.

To analyze this case further send the following details to vembu-support@vembu.com

Was the Live Recovery performed directly by selecting ESXi or selecting the ESXi through vCenter?
Version details of both source and destination ESXi host
Log folder of Vembu BDR Server

You can find the log folder of Vembu BDR Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

Nivas
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here is how