Client Image Backup Error

Join our new BDRSuite Community Forum and connect with fellow members for better collaboration and support!

To evaluate Image Backup I installed BDR 4.0 on a Windows 2019 Core Server and Image Backup 4.0 Client on a Windows 10 Professional Client. No problems installing the server/client and testing the connection to the server is successful. But when i try to run a client backup i get this error:

11-02-19 15:35:01 ERROR [ JVMUtil::CreateJavaVM ] <jvmutil> CreateJavaVM :: Error :Java Virtual Machine can't be started, jre not available in C:\Program Files\Vembu\VembuImageBackup\jre\bin\server\jvm.dll [JVMUtil.cpp:152]

There is no " C:\Program Files\Vembu\VembuImageBackup\jre" folder on my client.

Do I need to install Java separately?

Any ideas?

Thanks

edit retag flag offensive close merge delete

asked 2019-02-11 10:37:42 -0500

sonic
1 ●1 ●2 ●3

4 replies

Re: Client Image Backup Error

by Nivas

To resolve the reported issue, on your client machine navigate to the Vembu ImageBackup installation location and open SGConfiguration.conf file.

You can find the SGConfiguration.conf file at < Installation location >\Vembu\VembuImageBackup\conf

Here, you can find the tag InitVmwareLib with the default value 1 (InitVmwareLib="1"). Change the value to 0 (InitVmwareLib="0")

After changing the value of InitVmwareLib to 0, restart the VembuImageBackup service from services.msc and try to configure the backups.

edit flag offensive delete

answered 2019-02-12 09:55:30 -0500

Nivas
321 ●2 ●3

Re: Client Image Backup Error

by sonic

Thanks for the response. I will try this as soon as i can install the client again. I uninstalled the Vembu ImageBackup client but as i wanted to reinstall it i keep getting the error:

"Vembu ImageBackup cannot be installed. Older Product uninstallation needs system needs reboot."

This is literally what the error says (yes, 2 x "needs" in the error message)

I try to clean it off my computer since yesterday. I tried to clean it with revo uninstaller pro, used sysinternals processmonitor, manually searched and deleted everything named "Vembu" on the harddisk and in the registry, tried to recover from windows system restore points, cleard all temp files globally and in my user profile, nothing works.

I tried to force an reinstallation using different options with msiexec.exe /a VembuImageBackup400WIN_CO.msi

If nobody here has an idea how i can force a new installation or how i can manually completely uninstall the client, then i have to sadly restore my computer from another backup i thankfully did before i tried vembu.

Any help really apreciated.

edit flag offensive delete

answered 2019-02-12 12:40:38 -0500

sonic
1 ●1 ●2 ●3

Re: Client Image Backup Error

by Nivas

The above error message will come for any one of the following reasons,

If the Windows Server/Workstation is not rebooted after uninstalling the Vembu ImageBackup client.
When you are trying to install Vembu ImageBackup client on a windows machine where the previously installed Vembu ImageBackup client is not properly uninstalled/cleaned up.

Refer the following KB article to properly remove the Vembu ImageBackup client and the image backup driver from your client machine, and then try to install the Vembu ImageBackup client.

KB ID: 103083 - Uninstall your client or integration service

edit flag offensive delete

answered 2019-02-13 06:11:29 -0500

Nivas
321 ●2 ●3

Re: Client Image Backup Error

by sonic

While trying to find out what went wrong I came exactly to this conclusion a few hours ago, Just like an hour ago I found this KB 65 and concluded that there might also be an "-uninstall" switch. However, i didn't execute the command in an elevated cmd so it didn't do much. But with and Administrator cmd it perfectly worked.

KB 103083 solved the problem of not beeing able to reinstall the ImageBackup client.

Thank you very much.