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Unable to delete jobs/servers (v3.9)

Hi there,

I'm having difficulty in removing/deleting back up jobs and servers from my VembuBDR interface.

I am currently setting up a new VembuBDR server with v4.0 and once a backup has been run I am then wanting to delete the old backups from v3.9. I have tried the following ways to delete them:

Backup > List All Jobs > Find job I want to delete > Click MORE icon > Delete - This pops up with that the delete has been scheduled Backup > Microsoft Windows > List Microsoft Windows Host > Find the server I want to delete > Click Remove - Shows "Delete in Progress" and eventually refreshes the page and the server is still listed.

I have tried deleting one particular server over the last 5 days and it still remains.

Is there any way to force removal of a server from VembuBDR?

Thanks!

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asked 2019-01-07 09:42:59 -0500

stoo.collins
5 ●6 ●7 ●8

2 replies

Re: Unable to delete jobs/servers (v3.9)

by Nivas

It seems you are not getting any error while trying to delete the backup job. It is successfully scheduled for deletion and it also shows "Delete in Progress", however, the backup job is not getting removed properly from List All Jobs page.

We suspect this might be happening due to an intermediate issue in updating the database.

To analyze this issue further, send the log folders of Vembu BDR Server as a ZIP to vembu-support@vembu.com. One of our support engineers will analyze the log and get back to you shortly.

You can find the log folder of Vembu BDR Server at < installation Location >\vembu\vembuBDR\log

For Example: C:\program files\vembu\vembuBDR\log