Why VembuBDR service is getting crashed by itself?
My Vembu BDR server is not up as its service is getting stopped itself.
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5 replies
Re: Why VembuBDR service is getting crashed by itself?
Start the Vembu BDR service in command prompt and send the output as a text file to vembu-support@vembu.com to analyze further.
Follow the below steps to get the output of the command window
1) Open “Services.msc” and stop VembuBDR Service if it is already running. If any popup appears to start the service, click No and proceed further.
2) Open Command Prompt and navigate to Vembu BDR installation location and start the Vembu BDR service by executing the following command:
\bin\VembuBDR.exe > sgoutput.txt
You can find the VembuBDR.exe at <vembu integration="" service_installation="" location="">\Vembu\VembuBDR\bin\VembuBDR.exe
For example: C:\Program Files\Vembu\VembuBDR\bin\VembuBDR.exe
3) Stop the VembuBDR Service (if it is successfully started) and then attach the zip of sgoutput.txt file to Vembu Support.
One of our support engineers will analyze the file and get back to you shortly.
Re: Why VembuBDR service is getting crashed by itself?
I tried to uninstall and install the Vembu BDR same version but after reinstalling no jobs are showing. Database and storage is same as old one.
Re: Why VembuBDR service is getting crashed by itself?
In order to understand the issue, we had referred your support escalations and noticed that earlier you had installed the BDR backup server on a NAS drive and that drive was crashed. So, while rebuilding the BDR backup server, our support team found the drive where the backup data stored was also corrupted and they recommended you to run CHKDSK to check the corruption status the disk.
Since the storage drive was corrupted, the backup job and other configuration related information stored in the backup database might have got corrupted. That is why after rebuilding the BDR backup server the backup configuration and other information were not properly listed in the GUI.
We will be able to help you to rebuild the Vembu BDR backup server only if you repair the disk/drive without losing the data blocks.
Normally, we recommend our customers to keep an additional copy of backup data in the same, remote location or any private/public cloud for disaster recovery purpose. If you have a copy of the backup data, that will also help in rebuilding the backup server.
Re: Why VembuBDR service is getting crashed by itself?
Hello Mr. Niwas,
Its a different issue. In that issue Vembu BDR service was not working fine so I tried to uninstall the vembu BDR first then Installed it again with same version and select the existing database. After that only some jobs are working fine but others are not showing.
Re: Why VembuBDR service is getting crashed by itself?
If your Vembu BDR backup server is receiving only file-level backup from Vembu NetworkBackup agents, reinstalling the Vembu BDR backup server by pointing the existing database will list out all the backup jobs. Also, as per the backup schedule, the backup jobs will continue to run after the reinstallation.
If you have configured image-level backups(VMware, Hyper-V, Windows Servers & Workstations) from Vembu BDR backup server GUI, after reinstalling the Vembu BDR backup server by selecting the existing database, you need to copy the "plugin-data" folder from the older installation location and replace it on the new installation location.
You can find the plugin-data folder at < installation location > \Vembu\VembuBDR\
