WriterStatusFile error

I'm attempting to backup the system the Vembu server is installed on. I'm getting the following error:

"Failed to download WriterStatusFile from guest machine."

I've searched the forums and couldn't find anything on this file. I can't believe I am the first one to get this error. Can anyone provide some assistance?

Thanks!!!

edit retag flag offensive close merge delete

asked 2018-01-14 22:34:08 -0500

teec72
1 ●1 ●1 ●1

3 replies

Re: WriterStatusFile error

by ashar

Hi,

The specified error will occur, if we are unable to get the writer status from the particular VM machine. Can you please run VembuBDR in administrator command prompt and trigger the backup then send us the log prints. In order to run BDR in command prompt follow the below steps.

Stop VembuBDR from services.
Open command prompt (as administrator) and navigate to VembuBDR installation location say, cd C:\Program Files\Vembu\VembuBDR
Run VembuBDR by running the below command, bin\VembuBDR.exe > SGOutput.txt

Now run the backup in which you are getting the error - Failed to download WriterStatusFile from guest machine. Once you receive the error, please send us the below details.

1) content of BDRINSTALLLOCATION\SGOutput.txt

2) content of BDRINSTALLLOCATION\log\vsphere.log

3) content of BDRINSTALLLOCATION\log\Backup_Name\vsphere.log

The above will help us to analyze the issue further.

edit flag offensive delete

answered 2018-01-15 01:55:08 -0500

ashar
81 ●3 ●6

Re: WriterStatusFile error

by teec72

Thanks in advance for the assistance :) Please see the logs below:

My servers hostname and public IP appeared in the logs so I have replaced it with bogus info

SGOutput.txt

Going to Initiate clusterServers Map

clusterServers Size 111:::0

Zukmo Sync Enabled: 0::SyncUICompression::0::SyncUIEncryption::0

Aftr parsing License Type :: 1

Edition type:::99999:::::::

:::: VembuBDR Service Provider Edition v3.8.0 ::::

The Value prpZipenableordisabled ::::1

@@@@@@@ DEL NOT value set @@@@@@@@

this->isVembuIntegrationService::::::0

Successfully loaded Storage appliance0

chunkGenCacheMaxSize :: 5.36832e+08 :: dedupeCacheMaxSize :: 5.36832e+08:: deflatorCacheMaxSize :: 5.36832e+08 :: writeCacheMaxSize :: 5.36832e+08

MemoryPreAllocSize :: 1.049e+08 :: EnableBufferWrite :: 0 :: WriteBuffer :: 2.09715e+06 :: maxChkSumsInMemoy ::8.01242e+06: sizeofmap :201:

WebConsole Port: 6060

StoreGrid Process Priority: Normal

New log path supposed to be::c:\Program Files\Vembu\VembuBDR/log

Log Path going to initialize for error.log::::::c:\Program Files\Vembu\VembuBDR/log

QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ STARTS

QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ ENDSSS

Setting Env-variable Success

Library initialized successfully@@@@ creating java virtual machine here

JVM is not existing Flag::0SGJVM :: 0000000000000000

JAR File Path :: -Djava.class.path=c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\vmware.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\guava-16.0.1.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\xstream-1.4.7.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\logback-classic-1.1.1.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\logback-core-1.1.1.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\slf4j-api-1.7.6.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\amqp-client-2.8.6.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\commons-codec-1.9.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\commons-logging-1.2.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\httpclient-4.5.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\httpcore-4.4.1.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\rest-api-schemas-5.5.0.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\vcloud-java-sdk-5.5.0.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\dom4j-1.6.1.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\commons-beanutils-1.7.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\commons-collections.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\commons-lang-2.3.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\ezmorph.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\json-lib-2.2.2-jdk15.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\xom-1.2.8.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\vijava5120121125.jar;c:\Program Files\Vembu\VembuBDR\bin\3rdpartylibs\zip4j_1.3.2.jar;c:\Program Files\Vembu\VembuBDR\bin\Vacuum.jar;c:\Program Files\Vembu\VembuBDR\bin\S3Api.jar;c:\Program Files\Vembu\VembuBDR\bin\LicenseUpdate.jar

Going TO Call Create JAVAVM

Create JVM status :: 0JVM :: 0000000142C0A930 :: 00000000609AC340

@@@@ After Creating the Java virtual machine here

ModuleEnumeration =601

Major & Minor version ::6::3:::Server Standard (full installation)::

OSName is Windows2012R2

ProductType is Advanced Server

System Name: win2k12-bkup

The Value prpZipenableordisabled ::::1

@@@@@@@ DEL NOT value set @@@@@@@@

this->isVembuIntegrationService::::::0

Successfully loaded Storage appliance0

chunkGenCacheMaxSize :: 5.36832e+08 :: dedupeCacheMaxSize :: 5.36832e+08:: deflatorCacheMaxSize :: 5.36832e+08 :: writeCacheMaxSize :: 5.36832e+08

MemoryPreAllocSize :: 1.049e+08 :: EnableBufferWrite :: 0 ... (more)

edit flag offensive delete

answered 2018-01-15 17:28:45 -0500

teec72
1 ●1 ●1 ●1

Re: WriterStatusFile error

by ashar

Thank you for providing logs.

From the logs, we believe, there is be a permission issue in reading the WriterStatus file within the Guest VM.

Please follow the below steps, which would help us to analyze the case.

Login to your Guest VM with any administrator account.
open "gpedit.msc" from Run.
Navigate to "Computer Configuration" --> "Windows Settings" --> "Security Settings" --> "Local Policies" --> "Security Options".

Navigate to the end of the security options and search for "User Account Control". Provide us a screenshot of all User Account Control Policies with the security settings. In addition, please send us the OS details of the Guest VM.