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This error message will come for snapshot or dump failure.

Common failure cases:

  1. If the virtual machine hardware configuration is less than 7.
  2. Any Guest VM is configured in two or more backup.
  3. Any problem in accessing the vmdk file.
  4. Break up in CBT ( It happen in case of any improper shutdown/hard shutdown)
  5. Issue in disk consolidation.

To analyze this case in detail, we need the following details.

  1. Hardware configuration of the guest machines,
  2. Backup report by expanding the last two incremental.
  3. The log file "sgbackup.log" and "vsphere.log" available in the location "<vembubdr_installation_location>\log\<backup_name>".
  4. Whether he configured any other backup for the same guest machine.

Please send the details to our support []. its help to provide the suitable solution to you.

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