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Kindly perform the following steps to see if the issue is resolved:

• Logout the existing BDR Backup Server web console session and login again.
• Navigate to 'Management' -> 'License' page and click 'Run License Check' to sync BDR Backup Server's backup job details with Vembu Portal.
• Now, schedule the backup again.

If the issue still persists, contact our support team at vembu-support@vembu.com and send us the log folder of the VembuBDR as a zip.

You can find the log folder of Vembu BDR Backup Server-Windows at < installation location>\Vembu\VembuBDR\log

You can find the log folder Vembu BDR Backup Server-Ubuntu at /home/vembubdr/Vembu/VembuBDR/log