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Administrator privileges of the VM are required to perform application-aware processing on a guest VM as it involves installing Vembu Guest Tools on the targeted VM(s).

As you have mentioned that you have followed all the steps given in the KB article, we recommend you to email the log folder of Vembu BDR Backup Server as a ZIP to our support at vembu-support@vembu.com along with the following information.

  1. Backup job name
  2. Name of the VM(s) (failing at application-aware processing)

You can find the log folder of Vembu BDR Backup Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

For Example C:\Program Files\Vembu\VembuBDR\log

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