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To analyze this issue further, please send the following details to our support team at vembu-support@vembu.com :

1. The status of VIS Service before running backup in Windows Server.
2. The result of the following command in the backup Server- telnet 'IPAddressOfWindowsHost' 42005
3. The zip of the log folder from the backup server machine. You can find the log folder at < installation location >\vembu\vembuBDR\log. For example: C:\program files\vembu\vembuBDR\log