To analyze this issue further, please send the following details to our support team at vembu-support@vembu.com :
The status of VIS Service before running backup in Windows Server.
The result of the following command in the backup Server-
telnet 'IPAddressOfWindowsHost' 42005
The zip of the log folder from the backup server machine. You can find the log folder at < installation location >\vembu\vembuBDR\log. For example: C:\program files\vembu\vembuBDR\log