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Please refer to this KB article and try the given options to resolve the issue.

We request you to take a manual snapshot again, but this time with the following conditions:

  1. Snapshot the virtual machine's memory - Disabled
  2. Quiesce guest file system (Needs VMware Tools installed) - Enabled

If your manual snapshot fails, then the error is due to Quiescing issues in VMware. If your snapshot is successful under those conditions, get back to us at to analyze the issue further.

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