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This is not an issue specific to the free edition.

In order to assist with this, share the following details of your environment to our support at vembu-support@vembu.com.

1. Details of the Hyper-V host and the VMs

2. Details of the storage location of the VM disk (Local disk or SMB)

3. Log folder of the Vembu Integration Service installed on the Hyper-V host as a Zip file. You can find the log folder at < installation Location >\Vembu\VembuIntegrationService\log

   For Example: C:\Program Files\Vembu\VembuIntegrationService\log

4. The output of the Manual Snapshot in a text file.

Please click here to know more about creating a manual snapshot. Also, refer to this community thread for more information.