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This is not an issue specific to the free edition.

In order to assist with this, share the following details of your environment to our support at

  1. Details of the Hyper-V host and the VMs

  2. Details of the storage location of the VM disk (Local disk or SMB)

  3. Log folder of the Vembu Integration Service installed on the Hyper-V host as a Zip file. You can find the log folder at < installation Location >\Vembu\VembuIntegrationService\log

    For Example: C:\Program Files\Vembu\VembuIntegrationService\log

  4. The output of the Manual Snapshot in a text file.

Please click here to know more about creating a manual snapshot. Also, refer to this community thread for more information.

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