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Start the Vembu BDR service in command prompt and send the output as a text file to vembu-support@vembu.com to analyze further.

Follow the below steps to get the output of the command window

1) Open “Services.msc” and stop VembuBDR Service if it is already running. If any popup appears to start the service, click No and proceed further.

2) Open Command Prompt and navigate to Vembu BDR installation location and start the Vembu BDR service by executing the following command:

\bin\VembuBDR.exe > sgoutput.txt

You can find the VembuBDR.exe at <vembu integration="" service_installation="" location="">\Vembu\VembuBDR\bin\VembuBDR.exe

For example: C:\Program Files\Vembu\VembuBDR\bin\VembuBDR.exe

3) Stop the VembuBDR Service (if it is successfully started) and then attach the zip of sgoutput.txt file to Vembu Support.

One of our support engineers will analyze the file and get back to you shortly.

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