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Hi Lewis,

Since you are manually upgraded the Vembu Integration Service, some of the files might not be updated properly. In order to assist with this, share the following details of your environment to our support team at vembu-support@vembu.com.

  1. Log folder of Vembu BDR Server as a ZIP. You can find the log folder at < installation Location >/vembu/vembuBDR/log

    For Example: C/program files/vembu/vembuBDR/log

  2. SGconfiguration.conf file of Vembu Integration Service installed on your windows server machine. You can find SGconfiguration.conf file at < installation Location >\Program Files\Vembu\VembuIntegrationService\conf\SGconfiguration.conf

    For example: C:\Program Files\Vembu\VembuIntegrationService\conf\SGconfiguration.conf

  3. Screenshot of the failure report. From your Vembu BDR server navigate to Backup > List All Jobs > Report and take a screenshot of the backup job report

Hi Lewis,

Since you are were manually upgraded the Vembu Integration Service, some of the files might not be updated properly. In order to assist with this, share the following details of your environment to our support team at vembu-support@vembu.com.

  1. Log folder of Vembu BDR Server as a ZIP. You can find the log folder at < installation Location >/vembu/vembuBDR/log

    For Example: C/program files/vembu/vembuBDR/log

  2. SGconfiguration.conf file of Vembu Integration Service installed on your windows server machine. You can find SGconfiguration.conf file at < installation Location >\Program Files\Vembu\VembuIntegrationService\conf\SGconfiguration.conf

    For example: C:\Program Files\Vembu\VembuIntegrationService\conf\SGconfiguration.conf

  3. Screenshot of the failure report. From your Vembu BDR server navigate to Backup > List All Jobs > Report and take a screenshot of the backup job report

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