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In order to assist with this, share the following details of your environment to our support at vembu-support@vembu.com.

1. Details of the Hyper-V host and the VMs.

2. Details of the storage location of the VM disk (Local disk or SMB)

3. Log folder of the Vembu Integration Service installed on the Hyper-V host as a Zip file. You can find the log folder at < installation Location >\Vembu\VembuIntegrationService\log

   For Example: C:\Program Files\Vembu\VembuIntegrationService\log

4. The output of the Manual Snapshot in a text file.

Please refer the following link to create manual snapshot https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/diskshadow