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Hi,

The specified error will occur, if we are unable to get the writer status from the particular VM machine. Can you please run VembuBDR in administrator command prompt and trigger the backup then send us the log prints. In order to run BDR in command prompt follow the below steps.

  1. Stop VembuBDR from services.
  2. Open command prompt (as administrator) and navigate to VembuBDR installation location say, cd C:\Program Files\Vembu\VembuBDR
  3. Run VembuBDR by running the below command, bin\VembuBDR.exe > SGOutput.txt

Now run the backup in which you are getting the error - Failed to download WriterStatusFile from guest machine. Once you receive the error, please send us the below details.

1) content of BDRINSTALLLOCATION\SGOutput.txt

2) content of BDRINSTALLLOCATION\log\vsphere.log

3) content of BDRINSTALLLOCATION\log\Backup_Name\vsphere.log

The above will help us to analyze the issue further.

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