Every company which is concerned about exceptional service and  hassle-free documenting of service would not deny the fact that CRM has become an undisputed necessity. However there are areas which are in dire need of constant improvement and there is always a scope for better innovations. Customer service will be always there unless there are customers and so it is highly important that there need to be customizations which would suit the trends and cater to the needs of the target audience as appropriate.

World is running behind new technologies and it is needless to say that everyone aspires to have the new technologies customized in their smart phone. Mobilization is important in any business as everyone wants easy access to their customers. Gone are the days when mobile phones were considered as luxury thing to have with. The growing competition in mobile manufacturers has lowered the prices of mobile phones to that extent that nowadays, buying a mobile phone is not a big deal. Just spend a few bucks and you are proud owner of a mobile phone. In today’s time, it’s very hard to find a person who does not own a mobile phone. The small gadget is a basic necessity of life

To simplify your office work, Vembu brought Vembu HelpDesk to your smart phones. You can do your office work wherever you are. Let us explore what can be done using our Vembu HelpDesk.

You can respond to your customer’s support mail from your mobile so that you won’t lose your customer. Not only responding to your customer’s support mail, you create ticket,follow up/close follow up and send canned response also from your mobile.

While doing creating/replying to your support tickets you can add images, videos even you can record videos and attach to it. You can track all your ticket activities from ticket activities tab. If you are a manager, you can pull over all your team and product reports in your mobile itself in limited availability. You can do more with Vembu HelpDesk application.

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From your smartphone you can change your support ticket status,owner,priority,product,group,category and subcategory also you can do search for your support tickets.

To know more about Vembu HelpDesk, please click here .

Have questions? Email vembu-support@vembu.com for any inquires.

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