“Backups used to account for 1 hour per month of time multiplied by the number of client sites. Vembu OnlineBackup reduces that time significantly by allowing a view of all successful client backups from the dashboard. As a result, only 15 minutes a month is now spent dealing with backups leading to savings of up to 95%

– Scott Gallupe, CEO & Founder, 403tech, Inc

403Tech, Inc

Company : IT Solutions Provider
Problems
Needed single dashboard for monitoring
Protected Platforms
Windows IT Environment
Solution
Vembu OnlineBackup
Benefits

  • Easy-to-use interface
  • Single pane of glass
  • Customer support excellence

Result

Reduced 95% of time overseeing backups. 403tech has reduced the time spent on surveilling backups and is confident in protecting client data with minimal monitoring efforts. This has allowed the company to focus its time, energy and resources on developing the business. Increased revenue through recurring business model. By providing a cloud based solution, Vembu made it possible for 403tech to grow with the recurring revenue model. 403tech can now to scale their organization without depending on a break-fix revenue model.

Challenges

The company had been hosting their StoreGrid environment on an Amazon EC2 Instance and backing up clients from there. This was costing them quite a bit of time and money. What 403tech needed was a backup solution that would be simple, cost-friendly, compliant and capable of efficiently supporting their customers. They tried different solutions including CrashPlan before choosing Vembu OnlineBackup.What attracted them to this solution package over others was the competitive pricing and the time-saving benefit of not having to manage another server.

Solution

Vembu OnlineBackup provides powerful, affordable, highly secure, compliant, backup, recovery, replication, monitoring and reporting for Files, Microsoft Exchange, Microsoft SQL, Disk Image, VMware & Microsoft Hyper-V.

Post implementation, the company couldn’t be happier with their choice. Scott Gallupe, CEO & Founder, appreciates the easy-to-use interface. OnlineBackup brings a user-friendly, web-based visualization to the product. IT Admins can easily access the backup reports and monitor multiple backups on a single pane of glass.

Vembu OnlineBackup provides backup and disaster recovery options, exchange backups and superior granularity.

“Vembu also has one of the best support teams for backup I have ever dealt with and support calls are typically handled within 15 minutes (live person will call you) which is spectacular.” Customer service excellence continues to be one of the critical competitive advantages for IT service businesses. Vembu support operates 24x7x365 and is FREE to customers worldwide.

403tech currently has 6 servers and multiple terabytes of space that use Vembu OnlineBackup. “We are always growing and Vembu will grow with us”, Scott promises. OnlineBackup provides the option to scale the number of servers and increase the space to several terabytes of backup.

Managing local backups in the client location is always a tedious job and difficult to monitor continuously. Vembu OnlineBackup provides an option to protect the data in cloud and recover the data from anywhere, anytime on any machine. Backups can be configured continuously—every few minutes—to secure the data for business continuity. A single pane of glass makes monitoring backups easy from any place. Backups can also be overseen using Mobile apps making it even more convenient and time saving.

IT businesses keep growing with technology and often change strategies to improve revenue in an effort to sustain themselves in the market. Vembu OnlineBackup provides a recurring cloud model for VARs and resellers and scales the business with constant revenue stream

Dynamic Support

Vembu support is available anytime a customer needs help with deployments and to troubleshoot issues. Response times are no greater than 15 minutes and everything is resolved over the phone without affecting business continuity.

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