Configuration Settings for Trial Clients

• Overview
• How to get here in the StoreGrid Web Console?
• Trial Client Settings
• Troubleshooting Tips
• Limitations

Overview

You can set various configurations for Trial Clients. Configurable options include 'Trial Period', 'space to be allotted', etc.

How to get here in the StoreGrid Web Console?
 In the top menu, select: "Server Admin->Customer Management" and click on the "Trial Client Settings" Icon on the left hand side.

Trial Client Settings

• Space allocation for trial clients
  By default, 100 MB is allotted to all the clients under the Trial Customer. You can change the backup space to be allotted for trial clients. The space allotted can be either in GB or MB.

• Trial Period
  You can select the trial Period (up to 30 days) in 'number of days' for the Trial Clients. After this Trial Period, the clients will be deactivated in the Server. The 'Trial Period' is calculated from the time the client first connects to the StoreGrid Server. By default, the trial period is 30 days.

• Automatically delete trial clients at the end of trial period
  You can select the number of days after which 'Trial Clients' and their respective data will be automatically deleted in the Server. Note that the delete period is calculated from the end of the trial period, i.e., after the trial is completed. By default, this is 90 days.

• Default trial client activation status
  By default, trial clients automatically start in 'activated mode'. By exercising this option, you can chose to start trial clients in a deactivated state. In this case, you will need to manually activate trial clients.

Troubleshooting Tips

	When the Clients could not backup under Trial Customer
Cause 1: Used space exceeds allotted space. Solution : Check for the space allotted for the Trial Clients. Increase/Decrease space as needed. Cause 2 : Client is DeActivated. Solution : Check for the Activate/DeActivate Status in this configuration; ensure trial clients start off 'activated' or that you manually activate them as required Cause 3 : Trial Period expired (for the client) Solution : Check the Trial Period configured in the above settings. If you wish the client to be active again, increase the Trial Period. Thereafter, change the 'Deactivated' status of the Client to 'Activate'. Now the client can connect to the Backup Server.

Limitations

1. Change in 'Backup Space' will effect only new clients (i.e. from the time the change is implemented) and will have no (retrospective) effect on existing clients.