During a backup, StoreGrid needs the requisite permission to access the file(s) that are to be backed up. Some (open) files may be in use at the time by other applications. While StoreGrid makes all possible efforts to backup these files, it may not always be possible.

For example, Microsoft Outlook cannot be backed up if it is open as StoreGrid cannot access the requisite files as Outlook does not permit the file to be shared! While StoreGrid can still manage Outlook Backups (click for details), the best way to handle open file backups is to use use the Microsoft's Volume Shadow Copy Service. Please note that, Since StoreGrid 2.2 Release, StoreGrid supports Volume Shadow Copy Service based open file backups in Windows XP/2003/Vista OSes. By default, Volume Shadow Copy service based backup is enabled when you configure a backup schedule. You can change this settings from the "Advanced Options" in the backup schedule configuration page.