Refund Policy for Vembu StoreGrid:
We encourage you to try before you buy, and have made free, full feature trials of all our products available to all customers.
In fact, we insist that you try StoreGrid first and experience its many features and fantastic performance first-hand - before making a purchase!
If your trial period runs out before your evaluation is complete, we'll even extend your trial. Just let us know.
As you can imagine, with our liberal trial programs, we get very very few refund requests. However, if for some reason, you ask for a refund, we'll still give it to you. There are a couple of points you need to know in this context, though:
If you do ask for a refund, you need to ask within 60 days of buying the product. What happens if you ask after 60 days? Chances are we'll still issue the refund though we are not obliged to! Please note that Plimus (our secure payment gateway) does not refund transaction commissions. When you buy something online from us, they (separately) charge us between 4.5 - 10% of your transacted amount; the exact rate depends on the value of your purchase. Hence, any refunds you may receive will be 'net of transaction commissions' charged by Plimus - simply because those costs have already been (separately) charged to us. Please try and ask nicely! It simply makes everyone's day better.
Of course, standard disclaimers apply, and we reserve the right to change our refund policy as we deem appropriate. Legalese aside, we're pretty straight forward and very easy to work with! Find out for yourself.
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