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StoreGrid reports an error "MAPI_E_NOT_FOUND" when trying to configure mailbox level backup in 2007 Exchange server (64 bit) machines.
StoreGrid uses Microsoft's MAPI client component installed in the Exchange Server to backup the Exchange MailBoxes. For 64-bit environment the MAPI client component is yet to be released by Microsoft. StoreGrid, therefore, cannot support backing up Exchange Mailboxes in 64-bit machines.
However, we have a work around to backup Exchange Mailboxes in 64-bit Exchange Server 2007 using MAPI 32-bit client component and 32-bit StoreGrid client installed in the 64-bit machine.
Click here to download MAPI 32-bit client component.
Please note that this workaround is to backup the Exchange Server 2007 Mailbox in 64-bit environment using 32-bit exe. With this 32-bit exe you should not backup SQL Server database, Exchange Server Information Stores[used under disaster recovery cases], system-state backup of the 2007 Exchange Server. And also you should not configure file backups with VSS option [option to backup open files] - as these backups will not work with the 32-bit StoreGrid exe running in the 64-bit machine.
To apply the workaround follow the steps given below:
- Install StoreGrid in a Windows[32-bit] machine.
- Stop StoreGrid in your Exchange Server 2007 64 bit machine.
- Rename the executable file "StoreGrid.exe" to "StoreGrid_64bit.exe" in the location "<StoreGrid Home>/bin" in the 2007 Exchange Server.
- Copy the "StoreGrid.exe" from the 32-bit machine to the 2007 Exchange Server.
- You can now uninstall StoreGrid in the 32-bit machine.
- Start StoreGrid in the 2007 Exchange Server.
Now look for the mapisvc.inf file in 64 bit Exchange Server at the location "C:\WINDOWS\system32". The MAPISVC.INF file should have the information of the Microsoft Personal Folder store service. If this file does not have this information, then the Exchange MailBox dump will fail with an error indicating that it is unable to create the PST file. If you have installed Outlook in the Exchange Server machine it may also exist in the common system program files area (e.g. C:\Program Files\Common Files\System\Mapi\1033). If you have multiple versions of this file then you should make sure that they are the same.
Verify the file has an entry for the Microsoft Personal Folder store service. You can determine this by looking for the following information. If this information is not in the file then you need to add it in the proper sections:
Note: Please take copy of your "mapisvc.inf" file before making any changes.
[Services]
MSPST MS=Personal Folders File (.pst)
[MSPST MS]
Providers=MSPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MSPST MSP]
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
For more information on the format of the MAPISVC.INF file see the following Microsoft article:
http://support.microsoft.com/kb/294470
After modifying the mapisvc.inf file, please check whether the Mailboxes get listed in Step 2 in the Backup -> Create Exchange Mailbox Backup page in the StoreGrid web console.
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How is StoreGrid different from other desktop backup and laptop backup products?
StoreGrid is a flexible backup solution that works with your existing hardware. This flexibility allows it to be deployed in multiple modes - Service Provider Hosted Online Backup, Trusted Peer To Peer Backup and Typical Client-Server deployments.
Service Provider Hosted Online Backup - Online Backup service providers including MSPs, VARs, SIs etc. can use this deployment to offer an online backup service to their customers.
Trusted Peer To Peer Backup - StoreGrid provides an easy and intuitive mechanism to use the free space in user desktops in a network for backup purposes. StoreGrid’s P2P deployment capability is based on the concept of trusted peers in an intranet whose desktop space can be utilized in a peer-to-peer fashion.
Typical Client-Server deployments - This is a more traditional deployment - ideal for leveraging existing backup infrastructure by allowing customers to include desktop and laptop data. All the desktops and laptops run the StoreGrid in Client mode only, and they all back up their data to a central backup storage server.
Another important feature of StoreGrid is the ease with which end users can configure backups and restore them, when required, without the help of system administrators. StoreGrid also allows centralized administration from a Web Console (Browser based), to make it easy for system administrators to manage and monitor StoreGrid deployments.
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Can StoreGrid be used to backup desktops and laptops to a dedicated backup server inside the intranet?
Yes, StoreGrid can be used to backup desktops and laptops to a dedicated backup server inside the intranet. In this deployment, the dedicated backup server(s) should run StoreGrid in server mode and desktops and laptops should run StoreGrid in client mode.
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Can StoreGrid be used for Remote Backups?
Yes, StoreGrid can be used to backup a computer to a Remote location provided the computer has direct connectivity to the Remote Backup server running StoreGrid. This facility is however not available in the Free Edition!
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I have given a daily backup schedule to run at 5.00 PM. But at times, StoreGrid seems to be running this backup schedule at other times as well. Why?
There are two reasons why StoreGrid will run a backup schedule at a time different from the configured schedule time.
When StoreGrid is shutdown and restarted, it will run all backup schedules once before scheduling them at the configured time. This is to ensure that any files created/modified when StoreGrid was shutdown are backed up as soon as possible.
If you selected "Attempt to run this backup every five minutes..." in Advanced options, and a backup schedule is incomplete because of various reasons (like network connection problem etc.), StoreGrid will schedule the backup every 5 minutes to ensure the backup schedule is completed as soon as possible. In this case, only after the backup schedule is completed will StoreGrid schedule it at the configured time.
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Why does my StoreGrid peer not discover other StoreGrid peers in my network automatically?
StoreGrid relies on multi-casting, UDP and TCP port scan to discover at least one StoreGrid Client/Server(peer)in the network. But if multi-casting is disabled in the network, then discovery may be delayed because UDP or TCP port scans can be time consuming. Also, StoreGrid is configured to discover StoreGrid peers only in a subnet. You can manually discover a StoreGrid peer (both within and outside the subnet) using the "Add Peer" feature from the StoreGrid Web Console.
If you are using Windows XP with Service Pack 2 installed, please click here.
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How does StoreGrid do Open File Backups?
When StoreGrid backs up a file, it can detect automatically if the file has been changed. Hence StoreGrid can ensure that no file is backed up incorrectly. For files that change during a backup, StoreGrid does a best effort attempt continuously (in the background) until the backup for the file succeeds. In a desktop/laptop environment this strategy almost never fails. However, it is important that StoreGrid be allowed the requisite permission to access the file(s) that are to be backed up. For example, Microsoft Outlook cannot be backed up if it is open as StoreGrid cannot access the requisite files (Please click here to understand how StoreGrid works around this problem) The best way to handle open file backups is to use StoreGrid’s Open File Plugin.
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Can the StoreGrid Client be installed on a NAS file server to back it up to user desktop machines or other dedicated backup servers?
StoreGrid can be installed on Linux or Windows based NAS servers. It is possible to backup a NAS file server over the network to other user desktops or a dedicated backup server. If StoreGrid cannot be installed on a NAS filer, it will be possible to install StoreGrid on a PC, mount the NAS server and then back it up. In the case of NAS file servers, open file backup may not happen if a file is being continuously modified by an application. In Windows Storage Server, it is possible to use the Volume Shadow Copy feature to support Open File backups. In NAS filers where files are not modified continuously StoreGrid's open file backup should suffice.
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What type of encryption does StoreGrid use to secure the data being backed up? How secure is my data?
StoreGrid uses the Blowfish encryption algorithm. You can get more information about blowfish algorithm at http://www.schneier.com/blowfish.html
Excerpts from the blowfish website:
"Blowfish was designed in 1993 by Bruce Schneier as a fast, free alternative to existing encryption algorithms. Since then it has been analyzed considerably, and it is slowly gaining acceptance as a strong encryption algorithm".
StoreGrid will support other encryption algorithms as options in the future. As such your data is very secure as blowfish based encryption has never been broken before.
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What happens if I forget my backup encryption password?
Whoops! If you forget the backup encryption password, then there is no known way to decrypt your backed up data. So it is recommended that you write down the backup encryption password in a safe and secure place.
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Why does StoreGrid restart automatically even after I shut it down?
During installation, StoreGrid also installs a separate application called StoreGrid Tray. This application appears as an icon in your Windows Tray. If you want to stop the StoreGrid application, you need to stop it through the menu that pops up while right clicking the StoreGrid Tray. If you stop the StoreGrid application in any other way, StoreGrid Tray will automatically restart the StoreGrid application. This feature is to ensure that StoreGrid application is always running to protect your data even if it exits unexpectedly because of any bugs or other reasons.
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Does StoreGrid support backing up to peers over the internet?
StoreGrid (Professional Edition) peers can communicate with each other and backup data over the internet if there is direct connectivity between the peers. If the two peers are behind NAT, then you need to configure port forwarding in your NAT device to enable StoreGrid peers to connect to each other. If the two peers are just backing up to each other then you need to configure TCP port 32004 for port forwarding in your NAT device. Please check the "NAT/Firewall" configuration in the StoreGrid help documentation for more details.
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How does StoreGrid do incremental backups?
Please click here for more details on this.
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When I click on StoreGrid Web Console, I am redirected to a search/directory page. Why does this happen and how do I get around it?
Some toolbars and related software can take over your browser window even if you don't want them to! Uninstalling them usually solves the problem. Alternatively, you could manually type in the URL in your browser's address bar: http://machine-name:6060 where "machine-name" is the name of your machine, eg. http://joe:6060
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If I shut down and restart StoreGrid after a period of time, will StoreGrid automatically detect modified files and newly created files and back them up?
It depends on the settings you've selected when creating the backup schedule. StoreGrid will automatically detect all the modified and newly created files and back them up after a restart if:
You selected the continuous backup option
You selected the ‘run every __ hours __minutes” option. In this case, StoreGrid will run this schedule whenever it restarts, and thereafter schedule the next backup after the period you’ve selected.
You’ve selected the “Run this Backup each time StoreGrid restarts” option in Advanced Options
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I need to backup a large amount of data over the internet and its taking too much time. Is there a better way?
Yes there is! Typically, your first backup takes the longest time/bandwidth. Thereafter, if you've enabled incremental backups (which you should be doing if you're backing up online), only changes in files/folders are backed up. These incremental backups consume lot less time & bandwidth! StoreGrid has a feature that allows you to take the first 'heavy' backup locally to say, a USB Disk, physically move the data to a remote server, and thereafter seamlessly continue with incremental backups directly to the remote server. Details on using this feature are covered under the section 'Local to Remote Data Migration' in the Help Documentation.
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I had backed up my data from my laptop to a server. But now I don't have my laptop (original machine) anymore. How do I restore my old data to my new machine?
If you want to restore your data from a new machine (new laptop), you can install StoreGrid on the new machine with the same StoreGrid ID you used before. And you will first need to restore your 'client configurations' from the backup server before you restore your data from them (the backup servers). You can do this in StoreGrid's menu by going to 'Administration --> Advanced Options'. Thereafter, click on the 'Restore Configurations' icon in the menu on the left, and follow the instructions. Once your configurations are restored, you can restore your data from the Restore menu. Note that you will have to authenticate your new StoreGrid with the server before the server will allow you to connect.
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My server was set up to backup data to a certain location. I now wish to change that location. How do I do this?
By default StoreGrid server uses the installation location as the backup location. You can change the backup location of the server from the "Server Admin->Server Settings" page in the StoreGrid webconsole. But if you already have clients backing up to the server, then those clients will not use the new backup location for further backups. The new location will only take effect for the new clients backing up to the server.
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I'm currently using the Free Edition. I wish to move to StoreGrid Professional. How do I do this?
StoreGrid Professional installs seamlessly over StoreGrid Free. All you need to do is simply install 'Professional' on top of the Free Edition you have already installed. All existing configurations, backups, etc are retained. Please note that Free & Professional cannot inter-operate in a network that has 'more than 3 installations' of StoreGrid. So, if you are looking to back up, say, 5 PCs in your network, you'll need 5 installations of Professional - not 3 of Free, and 2 of Professional!
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Sometimes when I try deleting an existing backup schedule, it takes a lot of time. Why is this?
While deleting a backup, StoreGrid tries to connect to the server machine to delete the backed up data. So, please verify that the server machine is accessible from the client machine and that StoreGrid is running on the Server machine in "Server/ Server-Client" mode. The delete operation will be scheduled every 5 minutes. If a backup could not be deleted because of some reason (the backup server being down permanently, etc.) then the delete operation will be rescheduled every5 minutes. There is no way to cancel the delete operation. It will be scheduled again even when StoreGrid is stopped and restarted. Hence, ideally, StoreGrid must be running on the server machine for completing the backup delete schedule. In a 'not so ideal' situation, you could use the "Delete Backup Schedule even if the server is down" option from the "Delete Backup Data/Schedule" page. The backup configuration will be deleted from the client side in the next delete schedule, ie about 5 minutes. Please note that the backed up data in server might not be deleted by selecting this option.
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I have backups scheduled in my laptop for a certain day and time. If the backup server is not powered on at the scheduled backup time, how do I ensure that StoreGrid in my laptop runs the backup as soon as the backup server comes on?
Simply ensure that the " Attempt to run this backup every 5 minutes in case of non completion because of a problem (Network error etc.) " box is ticked when you configure the backup schedule. This option is part of the 'Advanced Options' that can be configured by clicking the 'Advanced Options' button under Step 5 (Scheduling) in the 'Backup-->Add Backup Schedule' menu.
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What are 'additional full backups' and why do I need them?
Typically, you would take a first full backup and incremental backups thereafter. This way, only changes in files/folders are backed up during future backups. However, in some cases, you may prefer to take a full backup every once in a while for various reasons. Storegrid supports this as well. Once you've decided your incremental backup schedule, select the"Configure additional full backups" option and configure your full backups as required. This option is a part of the 'Advanced Options' that can be configured by clicking the 'Advanced Options' button under Step 5 (Scheduling) in the 'Backup-->Add Backup Schedule' menu.
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How well does StoreGrid work on the Firefox browser?
Perfectly well! But do ensure that the generic ad block filters and popup blocking options in Firefox are turned off.
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How do I delete files & folders that I've backed up but no longer need. I've deleted them on my machine - but they're still taking up space on my StoreGrid server?
StoreGrid does not delete backed up files automatically when they are deleted in the client machine. Instead StoreGrid will backup the fact that the files are deleted and the backup server will tag the files with that information. But StoreGrid WebConsole UI provides a way to delete files permanently from the server. Please check the "Backup->Permanently Delete Files From Server" section in the StoreGrid help documentation to learn more about how to delete backed up files permanently from the server. Future releases of StoreGrid will have a feature to automatically delete files permanently from the server after a configurable time period.
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I already have Apache & PHP running on my system! Do I let StoreGrid install them anyway? Does it interfere with the Apache and PHP I already have?
StoreGrid installs its own installation of Apache and PHP during the installation. Since StoreGrid is well tested with the bundled version of Apache and PHP, it is best not to use other existing installations of Apache and PHP. In general StoreGrid installation of Apache and PHP will not interfere with the existing Apache and PHP. But if your existing apache uses port 6060 or port 6061, then you need to configure StoreGrid to use a different port during the installation as StoreGrid's apache webserver uses port 6060 and 6061 (for HTTPS) by default.
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I tried the Internet Explorer Settings preconfigured backup. While I expected it to just backup my bookmarks, it seems to be backing up a whole lot more?
The IE Settings backup is configured to backup all related to IE - history, temp files, security settings, etc - so if you need to restore, you get your IE exactly as it was earlier. If you wish to only backup the bookmarks file, you simply need to configure this as any other file backup after manually selecting the file.
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I have an external hard disk. Can I use this with StoreGrid? If so, how do I do this?
You certainly can! Please see http://www.vembu.com/storegrid/external-hard-disk.html for more details.
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Can StoreGrid work in any Linux distribution?
StoreGrid is well tested on Redhat 8.0, Redhat 9.0, Fedora Core 3, Fedora Core 4, Mandrake 10.x, SuSE 9.x, Debian 3.x, Ubuntu 5.x. We expect StoreGrid to work in most flavors of Linux if the installation of StoreGrid goes through fine. During installation StoreGrid compiles its own bundled Apache and PHP. So StoreGrid installation will require the following packages to be installed in the Linux system: make, gcc, g++, libc6-dev, libxml2, libxml2-dev and libstdc++5, bison, flex. If you want to try a linux distribution, we suggest that you try the StoreGrid build (Redhat, Debain etc.) which is closer to your target system. If your installation is not successful, please contact us at storegrid-support@vembu.com for help.
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I know StoreGrid works across Windows, Linux, Mac, FreeBSD operating Systems. Does that mean the backups and restore can also be done across different operating systems?
Yes, StoreGrid not only works across different operating systems, it is also interoperable across the supported operating systems. That is, you can backup your Mac OS X to a Windows or Linux OR backup your Windows to a Linux or Mac OS X and so on. The only limitation is that when you restore your data to any client machine (other than the originator machine), the new client machine has to support the same matching endian byte order. For example, a Mac OS X can backup to a Windows. But the backed up data has to be restored by only another Mac OS X system. This is because the blowfish encryption algorithm StoreGrid uses is based on the endianess of the machine. If all the different machines are based on Intel processor, then there should not be any problems with the restore across operating systems.
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I see that StoreGrid uses the SQLite database. Can I replace the SQLite database in my backup server with PostgreSQL or MS-SQL Server etc?
Technically it is possible to replace the SQLite database with any other SQL-92 compliant database. We will be coming out with documentation on how to do that after our 2.2.5 release. We plan to test and support most popular databases.
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When I try to login to the StoreGrid Web Console, I receive the following error message "The requested address is not valid in its context"?
Usually the error "The requested address ..." occurs when the StoreGrid webconsole fails to communicate the StoreGrid application.
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If your system is configured with any firewall settings, please add the following to your firewall exception list.
<StoreGrid_Home>\apache\Apache.exe
<StoreGrid_Home>\bin\SGTray.exe
<StoreGrid_Home>\bin\StoreGrid.exe
TCP Port 32005
If the previous step did not help, disable your firewall and try logging in to StoreGrid webconsole.
Also try logging in to StoreGrid webconsole with some other browsers.
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In IE browser this error also occurs due to the following reasons.
When "Include all local(intranet) sites not listed in other zones" option in "Tools -> Internet Options -> Security -> Local intranet -> Sites" is disabled.
And if the privacy settings is set to "High" in "Tools -> Internet Options -> Privacy" tab.
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The menu bar is missing from the StoreGrid Web Console?
This problem comes when javascript is disabled in the browser. To solve this enable javascript in your browser and try using the StoreGrid webconsole.
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I am getting "Unable to send backup details to server <server name>. An operation was attempted on something that is not a socket." error when running large number of files/Exchange Server/MS SQL Server/other plugin backup jobs. What to do now?
This problem occurs when the socket connection to the backup server is disconnected because of the socket is idle for long time while gathering files information or dumping the Exchange/SQL server databases or running the pre-backup commands. Hence, due to idleness of the socket connection some client/server side NAT/Firewall/Router configuration may close the socket connection. To avoid this situation, StoreGrid sets the Keep Alive option for the sockets. The default time delay to send keep alive notification through the socket is 2 hours in Windows OS.
But, many NAT/Firewall will disconnect the idle socket before sending the keep alive packet within the default 2 hours keep alive time. To avoid this, you can edit the default keep alive time to a smaller value in the Windows registry of the StoreGrid CLIENT system. We suggest you to edit the keep alive value as 60000 (1*60000 i.e., 1 min) value. Please note that all these values are in DECIMAL and you have to select "Decimal' option while editing the following registry entry.
The steps edit the default keep alive time in registry:
Open the Registry by running the 'regedit.exe'.
Navigate to 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters'
Edit or Add a DWORD value named 'KeepAliveTime' with value '<The keep alive time value needed in milliseconds>'
Close the Registry Editor.
Restart the system once to apply the keep alive time configuration
NOTE: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Do not edit the Windows registry unless you are confident about doing so.
Otherwise, you can also configure the application level keep alive time in StoreGrid by changing the following attributes value in the '<STOREGRID_HOME>\conf\SGConfiguration.conf' file.
- By default, application level Keep alive will be disabled. If you want to enable application level keep alive to prevent connection closure between StoreGrid Client and Backup Server, then you need to set the 'KeepAliveEnabled' attribute value under the <Module> tag to '1'.
In short manner,
If 'KeepAliveEnabled' = 0, then application level keep alive is disabled.
If 'KeepAliveEnabled' = 1, then it is enabled.
- After enabling the application level keep alive, You need to set 'KeepAliveTime' attribute value under the <Module> tag.
The 'KeepAliveTime' is the time interval at which the StoreGrid will send the keep alive protocol, if no data is transferred to the Backup Server within the interval. The 'KeepAliveTime' value is based on seconds. We suggest you to edit the 'KeepAliveTime' value as less than 60 seconds(ie 1 minute).
Similarly, if the socket problem occurs for restore/replication, you can configure the keep alive time for restore/replication by changing the 'KeepAliveEnabled' & 'KeepAliveTime' attribute under the respective <Restore> , <Replication> tag in the '<STOREGRID_HOME>\conf\SGConfiguration.conf' file.
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StoreGrid doesn't seem to run properly after upgrading Windows to Vista.
If StoreGrid was installed in an older version of Windows and then if the OS was upgraded to Vista, StoreGrid may fail to run. If this is the case, then install the same version of StoreGrid again on top of the existing installation.
Another reason for this could be that if StoreGrid is installed under C:/Program Files in Vista, then make sure you run StoreGrid with the option "Run as Administrator". The reason been, Vista allows an application to access the 'Program Files' folder only when run as an administrator user. You can enable the 'Run as Administrator' option for the <StoreGrid Home>\bin\StoreGrid.exe application through it's file properties dialog through 'Compatibility' tab -> 'Privelege Level' -> 'Run this application as administrator' option. If you don't have administrator access or if you don't want to run StoreGrid under the administrator account, make sure you install StoreGrid under your user account folder or other than the 'Program Files' folder.
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Error while dumping the Exchange Mail Boxes. Unable to create the PST file [or] "No new/modified files for backup"
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This error occurs when StoreGrid is installed as service in 'Local System Account' or logon user without "Full Mailbox" rights on Exchange Server.
If you have installed StoreGrid as service in 'Local System Account', change the StoreGrid service's logon account to the user account who has the "Full Mailbox" rights on Exchange Server. You can change the StoreGrid service's logon account type by following the steps:
Open the Services control applet through "Control Panel -> Administrative Tools -> Services" shortcut or by running "services.msc" command in "Start -> Run" tool.
Select the StoreGrid service and then open its Properties dialog.
In the StoreGrid services Properties dialog, go to the "Logon" tab and update the user logon to be of the power user or a user who has full Administrative privileges to run the StoreGrid service.
After providing the correct user name and password details, click 'Apply' and 'Ok' to apply the changes.
Restart the StoreGrid service.
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This error might show up when 'MSPST MS' is not configured in the Exchange Server.
Add the 'MSPST MS' service by modifying the MAPISVC.INF file.
The MAPISVC.INF file should have the information of the Microsoft Personal Folder store service. If this file does not have this information, then the Exchange MailBox dump will fail with an error indicating that it is unable to create the PST file.
The MAPISVC.INF file is usually located in the Windows system directory (e.g.C:\Winnt\System32). If you have installed Outlook on the Exchange Server machine it may also exist in the common system program files area (e.g. C:\Program Files\Common Files\System\Mapi\1033). If you have multiple versions of this file then you should make sure that they are the same.
Verify the file has an entry for the Microsoft Personal Folder store service. You can determine this by looking for the following information. If this information is not in the file then you need to add it in the proper sections:
[Services]
MSPST MS=Personal Folders File (.pst)
[MSPST MS]
Providers=MSPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MSPST MSP]
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
For more information about the format of the MAPISVC.INF file see the following Microsoft article:
http://support.microsoft.com/kb/294470
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Dump location does not have enough space to export the PST file
This error will occur when the dump location configured for this backup schedule doesn't have enough free space to store the *.PST files. To resolve this, increase the free space or cleanup the used space for the drive which is configured as dump location for this backup schedule. Location configured for dump process can be viewed from 'view backup configuration' of that backup schedule in the Backup->List Backup Schedule page in the client web console.
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Error while creating the dump location <Dump_Location>
When the configured dump location for that particular backup schedule is not accessible or StoreGrid does not have enough permission to access the directory, then this error might occur. Make sure that the dump location drive exist in your StoreGrid client. If that drive exist, provide enough permissions to the user under which StoreGrid is installed to be able to write to the location.
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Users Mailbox/folder are not listed in the "Create Exchange Mailbox Backup" page.
StoreGrid would fail to list the Exchange Users Mailbox folders for the following reasons.
Mailbox which was accessed does not exist in the Exchange Server or invalid logon information being used to list the users Mailbox.
Insufficient rights on the Exchange user mailbox.
Exchange Mail Level Backup requires "Full Control" access on the Exchange Server for the user account under which StoreGrid service is running.
Please follow the instructions given below to grant the required access for the logon user.
For mailboxes located within a specific server
Start Exchange System Manager.
Locate your server object within the appropriate Administrative Group. Right-click it and choose Properties option.
In the Properties dialog, go to the Security tab.
Click Add, click the user or group who you want to have access to the mailboxes, and then click OK.
Ensure that the user or group is selected in the Name box.
In the Permissions list, click Allow next to Full Control, and then click OK. And make sure that there is no Deny checkbox selected next to the Send As and Receive As permissions.
Click Ok to save all configurations.
Restart the Microsoft Exchange Information Store.
Refer the following url for more details on granting the full mailbox rights on Exchange Server, http://www.petri.co.il/grant_full_mailbox_rights_on_exchange_2000_2003.htm
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